Thank you for shopping at Lusanier.com. If you are not entirely satisfied with your purchase, we are here to help.
When you are shopping on our site you have legal rights to refund within 14 days of recieving the product.
The cancellation period starts when you have received the item. You may want to try and investigate the item the same way you can do it in a store. If you wish to use the right of withdrawal, make sure to notify us before the expiry of the deadline. Then you have 14 days to return the item.
Cancellation before delivery
If you regret the purchase before you have received the item, you should also notify us. It is not enough not to pick up the shipment/consignment or refuse receipt of the item.
When you regret a purchase, it is you as a consumer who will pay for the return shipment/consignment. However, if the product is damaged under the shipment/consignment we offer to pay for return. But any damage that occurs during transport back to us is your responsibility. Always take care to pack the product properly.
Once you have returned the goods, we refund the money within 14 days of receipt.
- If the goods are impaired in value, we require you to pay for the impairment.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
Contact Us If you have any questions on how to return your item to us.